Whether you’re a first-time enquirer or an established customer, this page is designed to answer the questions we hear most often — from lead times and shipping to accreditations, samples, and everything in between. If you can’t find what you’re looking for, our AI assistant Oli is available 24/7, or you can speak to our sales team directly by calling +44 (0)1765 522120 or emailing [email protected].
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Typical lead time is 5–7 working days, depending on order size and stock availability. For EU customers, orders are fulfilled from our dedicated facility in Warka, Poland, keeping border delays to a minimum.
Once your order has been dispatched, delivery times depend on the courier selected — UPS standard service is typically next-day, while pallet deliveries can take up to 3 working days.
For specific lead time estimates on your order, please get in touch with the sales team or request a quote directly from any product page.
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We ship globally, from manufacturing sites in both the UK and EU. Whether you’re based in Europe, Asia, North America, or elsewhere, we can supply you.
Our pricing includes delivery as standard, but we can also accommodate Ex-Works (EXW) and Cost and Freight (CFR) arrangements if preferred. Contact the team for country-specific shipping queries or to discuss terms.
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Our standard minimum order quantities are as follows:
Essential oils: 1kg
Carrier oils, butters, waxes, and exfoliants: 5kg
MOQs for other product types are discussed as part of the quoting process, and we work with businesses of all sizes and scales. If you’re unsure whether your volumes are a fit, reach out to the sales team and we’ll find the right solution for you.
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We do not publish standard price lists — all of our pricing is bespoke and based on the specific product, volume, and requirements of each enquiry. To receive a quote, please get in touch with our sales team with the product K-code and the volume you’re interested in, and they’ll get back to you promptly.
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For UK-based customers and customers in the rest of the world ordering from our UK facility, no VAT number is required.
For European customers ordering from our Poland facility, we do require customers to be VIES registered, in line with Polish tax regulations. If you’re unsure whether this applies to your business, please get in touch with the sales team.
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Every product on our website has a full suite of technical documentation available to download. Documents include Allergen Declarations, Manufacturing Flow & INCI, Safety Data Sheets (MSDS), Specifications, Product Statements, and Product Marketing Sheets. Simply navigate to any product page and look for the document download section (email address required).
COAs are issued at the time of dispatch to ensure you receive the correct certificate for the specific batch being shipped.
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O&3 holds an extensive portfolio of industry-recognised accreditations. These include ISO 9001 (Quality Management Systems), BRCGS Start!, HACCP (food safety), USDA NOP Organic, RSPO (Certified Sustainable Palm Oil), KOSHER, Halal Certification Organisation (HCO), FDA Facility Registration, and COSMOS Approved and COSMOS Certified — including COSMOS Certified for our Poland facility. We are also accredited by the Soil Association, meaning our organic ingredient range — from cold-pressed, refined, and essential oils to absolutes, waters, butters, waxes, and exfoliants — is held to the highest possible standard.
You can view all our accreditations at oand3.com/sustainability/accreditation.
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You can request a sample directly from any product page using the sample request form. We try to fulfil as many sample requests as possible, but we’ll need to take a few details to ensure you qualify — including an understanding of your likely order quantities — so have a rough idea of your requirements in mind before you apply.
Please note that charges may apply to some sample requests; our sales team will advise you of any costs at the time of your enquiry.
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Sustainability is central to everything we do at O&3. Our sustainability initiative revolves around three pillars: People, Planet, and Process. We work closely with local communities, setting up farming cooperatives and offering fair compensation — empowering underserved communities to invest in essential infrastructure. Our suppliers share our commitment to biodiversity, conservation, and eco-friendly harvesting practices. We’re also pioneers in cold-pressed oils with a zero-waste and upcycled product range.
You can read more at oand3.com/sustainability.
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Yes. We’re proud to offer certification on our growing portfolio of organic oils through the Soil Association — the UK’s leading organic certifier. This not only assures quality, but also enables our customers to display the widely recognised Soil Association symbol on their products, with 77% of consumers more likely to purchase a product carrying genuine organic accreditation. Many products are also COSMOS Organic certified. Filter by “organic” in our product library to explore the range.
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Yes – many of our ingredients are certified to the COSMOS standard, meaning they are safe and sustainable ingredients derived from natural sources. Technical documents on each product page will confirm the relevant certifications, and our team can advise on which ingredients are suitable for your specific formulation requirements.
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O&3 supplies across beauty and personal care, home care, pharmaceuticals, animal and pet care, and more — with a product library offering a variety of pack sizes, grades, and formats. Whether you’re creating skincare serums, food supplements, pet products, or household cleaning formulations, we have ingredients to suit. Use our product finder at oand3.com/products to explore by ingredient type, function, or certification.
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Yes — we maintain a large, readily available inventory across our extensive product library, meaning the majority of orders can be fulfilled quickly without lengthy waiting times. We offer a variety of pack sizes, grades, and formats, so whether you need a small quantity to test a formulation or a large bulk order, chances are we have it ready to go.
If a specific ingredient, grade, or format isn’t currently in stock, our global sourcing network means we can locate and supply it for you. With manufacturing sites in both the UK and EU, a dedicated facility in Warka, Poland for European clients, and a US team sourcing from across our network, we have the reach and relationships to fulfil even specialist requests. Just get in touch with the sales team and we’ll let you know availability and lead times.
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Our in-house team is here to help with any issues. If there’s a problem with your order, please get in touch with your account manager as soon as possible and we’ll investigate promptly and work quickly to put things right. You can reach us via the contact form on our website, by phone at +44 (0)1765 522120, or by emailing [email protected].
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Meet Oli — our AI-powered assistant, available 24/7 to answer questions about our products, ingredients, and services. Oli is built on decades of O&3 knowledge and can help you find the right ingredient, understand technical properties, or point you in the right direction. Oli can converse in multiple languages, so wherever you’re based, you can get the help you need. Chat with Oli here.
If you’d prefer to speak to a member of our sales team, please don’t hesitate to get in touch.
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